AB
“Anniversary dinner was perfect — the team remembered us from last year.”
10
/ 10
One short ask, after every visit.
Low scores route privately to the manager. High scores guide guests gently toward a Google review. Everything lands on the guest profile.
NPS this period
38
Healthy, with room to grow.
Promoters
4
50%
Passives
3
38%
Detractors
1
13%
Needs the manager’s attention
1 alertRecent responses
LH
“Discreet, professional, food was on form. Lunch service ran smoothly.”
9
/ 10
ID
“Sassicaia was open and breathing. That kind of attention is why I keep coming back.”
9
/ 10
SL
“The Amarone the sommelier picked was extraordinary. Bravo.”
10
/ 10
FR
“Eccellente, come sempre. Il branzino era cotto alla perfezione.”
8
/ 10
AK
“Good food, halal preparation appreciated. Service was a touch slow.”
7
/ 10
HØ
“First visit, will definitely return. Pasta was a highlight.”
8
/ 10
CS
“Bursdagen var hyggelig, men det tok lang tid å få bordet.”
5
/ 10