Module 07 · AI Intelligence

Quiet intelligence, human delivery.

Olivia notices when a guest is drifting away, when a new face has the markings of a future regular, and when next Tuesday will be quiet. The team decides what to do with that.

Churn risk

6 guests flagged this week
AB

Anna Berg

Risk 95/100

Hasn’t been here in 45 days. Used to come every 21 weeks.

SuggestedA warm 'we miss you' note with their favourite Always orders the Tagliatelle al Tartufo.

GR

Giulia Rossi

Risk 87/100

Hasn’t been here in 57 days. Used to come every 23 weeks.

SuggestedPersonal call from the manager — offer a complimentary aperitivo on next visit.

AK

Ahmed Khan

Risk 79/100

Hasn’t been here in 69 days. Used to come every 25 weeks.

SuggestedA warm 'we miss you' note with their favourite No pork, no alcohol.

SL

Sofia Lindqvist

Risk 71/100

Hasn’t been here in 81 days. Used to come every 27 weeks.

SuggestedPersonal call from the manager — offer a complimentary aperitivo on next visit.

KS

Kjetil Solberg

Risk 63/100

Hasn’t been here in 93 days. Used to come every 29 weeks.

SuggestedA warm 'we miss you' note with their favourite Bistecca, rare.

EM

Elena Moretti

Risk 55/100

Hasn’t been here in 105 days. Used to come every 31 weeks.

SuggestedPersonal call from the manager — offer a complimentary aperitivo on next visit.

Future VIPs

New faces with the right signals
HØ

Henrik Ødegaard

Returned within 14 days, engaged with sommelier

Predicted lifetime value
kr 41 288

Send a handwritten thank-you and reserve their favoured table for next month.

YA

Yasmin Ali

Returned within 14 days, engaged with sommelier

Predicted lifetime value
kr 54 710

Send a handwritten thank-you and reserve their favoured table for next month.

TF

Tobias Fjeld

High first-visit spend, ordered the chef's tasting

Predicted lifetime value
kr 52 444

Send a handwritten thank-you and reserve their favoured table for next month.

Demand forecast · next 14 days

Thu
1/1
52
35 booked
Fri
2/1
85
72 booked
Sat
3/1
90
55 booked
Sun
4/1
66
35 booked
Mon
5/1
65
37 booked
Tue
6/1
60
41 booked
Wed
7/1
54
33 booked
Thu
8/1
47
28 booked
Fri
9/1
67
53 booked
Sat
10/1
64
39 booked
Sun
11/1
39
22 booked
Mon
12/1
42
37 booked
Tue
13/1
48
39 booked
Wed
14/1
55
33 booked
Predicted coversBooked already

Top review themes

Food quality142 mentions · 92% positive
Service warmth98 mentions · 88% positive
Wine programme67 mentions · 94% positive
Atmosphere54 mentions · 86% positive
Noise level23 mentions · 41% positive
Value19 mentions · 58% positive
Wait time12 mentions · 38% positive

‘Let Olivia choose’

How AI table assignment compares to guest self-pick.

Bookings via AI
87
Bookings · guest pick
142
No-show · AI
3.2%
No-show · guest pick
6.8%

+0.4 NPS lift on AI-assigned tables — guests rate the room better when Olivia matches occasion to seat.

(20 guests in scope.)